Frequently asked questions
I need some guidance on what to purchase and about FPV?
Just send us an email and will gladly help you with either a call back or via email
Where are the shipments sent from?
We ship worldwide from London, England in the United Kingdom, All stock is sent from here.
Can I Return my product?
Have you changed your mind?
We will accept change of mind returns for items purchased online subject to the following conditions
- Items must be returned within 14 days of receipt with the packing slip and/or invoice.
- All costs incurred for returning the item will be your responsibility
- Items must be returned in original condition with no seals or packaging having been opened.
- If you request a refund, the purchase price (excluding delivery charges) will be refunded to you. Once we have received the return item back and confirmed that it meets the above conditions.
Do you believe the product is faulty?
The warranty given by the various manufacturers differ, ranging anything from 30 days to a year so it is very important that you test your products as soon as they arrive to avoid missing out on the warranty period. Whoop Store provides a 30 day warranty on most items apart from items that are soldered, tampered with or misused, after the 30 day period we still offer assistance by liaising with the manufacturers if it is within their warranty period.
If you think your product is faulty, we will require further information (photos, videos, descriptions etc) to prove that the fault wasn’t caused by misuse or bad installation. Presuming no faults are found, we will then liaise with the manufacturer to get a replacement or repair as long as it is within that manufacturers warranty period.
If the item is wrongly described or different from a sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, provided the item is returned within a reasonable time with proof of purchase.
Where to start.
If you want to contact us regarding a problem or return please fill in the form on the contact page and we will get back to you.
How and when do you send orders?
We orders send everyday, Monday to Friday as long as the order comes in before 1pm it will go out the same day.