Shipping & Returns


For smaller parcels the Royal Mail 1st Class postage option is available, for everything else we have the option for Royal Mail Tracked 24 and a 1-2 Day service by DHL and DPD. IMPORTANT: Any products containing batteries will have to be sent via the courier options due to shipping safety regulations and laws.

For orders made by 1pm we will try our utmost to dispatch the same day.

PLEASE NOTE: The services we use may have delays at times, especially in the current climate with Covid-19. Thanks for your understanding and patience and please give it a little bit of time before contacting us regarding your delivery.

We use the following shipping options:

UK Orders:

  • Royal Mail 1st Class Post
  • Royal Mail Tracked 24
  • UPS/Parcel Force 1-2 Day Courier Service

International Orders:

As we are based in the united Kingdom order going to outside the UK may be subject to customs fee’s in your country of residence.

  • Royal Mail International
  • UPS/Parcel Force 1-2 Day Courier Service

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Returns & Issues

Have you changed your mind?

We will accept change of mind returns for items purchased online subject to the following conditions

  • Items must be returned within 14 days of receipt with the packing slip and/or invoice.
  • All costs incurred for returning the item will be your responsibility
  • Items must be returned in original condition with no seals or packaging having been opened.
  • If you request a refund, the purchase price (excluding delivery charges) will be refunded to you. Once we have received the return item back and confirmed that it meets the above conditions.

Do you believe the product is faulty?

The warranty given by the various manufacturers differ, ranging anything from 30 days to a year so it is very important that you test your products as soon as they arrive to avoid missing out on the warranty period. Whoop Store provides a 30 day warranty on most items apart from items that are soldered, tampered with or misused, after the 30 day period we still offer assistance by liaising with the manufacturers if it is within their warranty period.

If you think your product is faulty, we will require further information (photos, videos, descriptions etc) to prove that the fault wasn’t caused by misuse or bad installation. Presuming no faults are found, we will then liaise with the manufacturer to get a replacement or repair as long as it is within that manufacturers warranty period.

If the item is wrongly described or different from a sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, provided the item is returned within a reasonable time with proof of purchase.

Where to start.

If you want to contact us regarding a problem or return please fill in the form on the contact page and we will get back to you.